John & Celeste, Colonia, NJ
We are sending this letter to compliment one of your excellent employees, Nicole S. Bensema.
Her assistance and professionalism was truly appreciated. Her expertise allowed the closing of our Florida condominium to go smoothly. It was the best part of this buying experience.
We unfortunately did not always receive quality service from the bank’s Loan Processor, Her disorganization and handling of our loan was by far poor and unacceptable.
Ms. Bensema’s extended help was a welcomed change. She knew just what was needed to complete the closing process in a timely manner. In fact, if it weren’t for her and our local branch representative, we would not have remained a customer of the Bank.
Such service builds great working relationships. We will certainly recommend Property Transfer Services, Inc. in the future.